Remember, due to language and cultural differences on the phone with support, there is about a 1 to 3 ratio of customer agents who “get it” and will take some sort of action right away. I have about 10 cases pending with NetGear regarding no access control and now device manager issues for the AX5400 RAX50 router model. Some of you are having problems and some not. This App worked wonderful before the latest Firmware updates on the router. Below I wrote this review about a year ago. Negear did fix my Nighthawk iOS App problem. Install it today!įor more information about your router, visit New features are consistently being added. The NETGEAR Nighthawk app (formerly Up App) is a complete upgrade from the legacy NETGEAR genie app. Easily pause WiFi, update firmware, and more! Traffic Meter – Monitor internet usage over time. Guest WiFi – Set up a secure and separate WiFi network for guests. Speed Test – See if you’re getting the internet broadband speeds you’re paying for. Armor Security – Advanced cybersecurity on your network to protect all devices from online threats. Smart Parental Controls – Filter content and limit time online automatically with Circle® on NETGEAR. Anywhere Access – Monitor and control your home WiFi from anywhere. The Nighthawk app gives you convenient access to your router’s features: Access your router’s features and manage your network from anywhere after quickly setting up your WiFi in just a few steps. Log in to your Cloud Access account and click on the Register button to regain access.Do more with your WiFi using the NETGEAR Nighthawk app. You need to use your local computer again and go back to the Desktop genie software. Note: If you click on the Unregister button, you will lose access to the remote connection. After changing the settings that you want, just click on Logout to exit the Remote access.Other options will be available in the future updates. Just click on the tabs at the top to switch to the other options. You can now manage or edit the Wireless Settings, Guest Access, Traffic Meter, Parental Control and Reboot options.It means that you are remotely managing this feature of the router. Once logged in, a cloud icon will appear on the top-right corner of the Desktop genie window.Click on Router Settings and log in using your Remote genie account.Use your remote computer (this is the computer outside your network) and open the NETGEAR Desktop genie software.Once registered, you can now click on Logout.You can also click on the Register button. Log in using the Remote genie account that you just created.After confirming your E-mail account, go back to the Desktop genie on your local computer.Open that E-mail and click on Confirm Email to confirm your E-mail account. A confirmation E-mail will be sent to you by NETGEAR genie Support Team.Click on OK after successfully creating your Remote genie account.Fill out the blank fields and click on Create.Click on Sign up to create your Remote genie account.Note: In case it automatically logged in after clicking on Router Settings, you can just click on Logout to go back to the login screen. Click on Router Settings and select Remote Access for Login as.Open the NETGEAR Desktop genie software on your local computer (this is the computer that’s connected to your router). Once properly set up, you can then use your remote computer to remotely access your router. Note: For security reasons, you will need to use your local computer first to register your router to your Remote genie account. To check if your router supports NETGEAR Desktop genie, just click this link. Go to this link to download the Desktop genie software.
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